By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions, which together with our Privacy Statement, governs Merlin Aviation Art Ltd.’s relationship with you.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary, mainly to keep you up to date with our latest news, releases and special events.
We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your Statutory Rights or Consumer Contracts Regulations. All contracts are concluded in English.
Products & Pricing
Given we have such a large number of products it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavour to verify prices as part of our dispatch process. If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect price.
Similarly some products may be listed as available when unfortunately this isn’t the case. All items are subject to availability. If an item is out of stock we will inform you as soon as possible and will work with you to discuss suitable alternatives, to cancel your order or, having told you when we can fulfill it, to wait for delivery.
Product prices and delivery charges are liable to change from time to time and are subject to alteration in VAT / Sales Tax without notice.
Cancelling or Returning an Order
You may cancel an order any time before dispatch, or return it for any reason within 14 days of delivery.
If you wish to cancel an order, immediately contact the Merlin Aviation Art office via email or telephone. A member of the team will then help you through the process.
You may return your order for any reason provided:
· The goods remain unused and unopened. You or the recipient retain and take reasonable care of the goods until returned.
· You return packaged item(s) to Returns Department at Merlin Aviation Art (address below).
We recommend that you use a recorded-delivery or signed-for service when returning items and ensure that you obtain proof of postage. The team member dealing with your return is happy to discuss refunds for any shipping costs as soon as items have been received.
We regret that we cannot accept cancellations of bespoke orders such as tribute editions (which include original artwork), remarqued prints, giclee’s, specially commissioned original artwork or framing, as these are individually created to order.
Damaged Items & Making a Claim
Claims for breakages or other damage must be made to Merlin Aviation Art within three days of receipt either by email, telephone or post. Any other issues must be brought to our attention within 28 days of dispatch.
If you receive a package clearly damaged during shipping then we’ll take care of it, and there are some things you can do to help us. Upon receiving such a package, either do not sign for it or clearly note that the parcel is damaged on the delivery note. Please do not open clearly damaged packages. Contact us immediately, ideally with the courier still present, and we’ll take the matter off your hands. We’ll happily handle any disputes with the delivery company whilst keeping you informed of the progress.
If upon opening a package you notice the item is defective in manufacture then we also want to know about it. You can always return items if they are received defective in manufacture but please note that we only accept returns of items that have been opened if they are defective in manufacture.
Before returning an item, please contact a member of the team so that we can help you through the process. Simply enclose a note for the attention of the team member handling your return outlining the points you have discussed. Pack the product securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original packaging, with all Certificates of Authenticity, and any other accessories.
Merlin Aviation Art Returns Department –
83 LONGMEADOW, LODE, CAMBRIDGESHIRE, CB25 9HA, UK.
For your protection we recommend that you use a recorded-delivery or signed-for service from one of our recommended shippers; our team are happy to discuss this with you. If you are returning an item because of an error on our part, because it is defective or has been damaged in transit, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
We are committed to protecting your privacy and security as our customer. We are obliged by Distance Selling Regulations, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.
We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.
From time to time we may use the information gathered in order to send you promotional information from Merlin Aviation Art. We have however, within Merlin Aviation Art, adopted a policy allowing you to opt out at any time. Simply Contact Us and we will opt you out of any aspect of our marketing programme.
We collect the following information from your order: name, email address, billing address, payment information, telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding
the status of your orders. We never collect other sensitive information about you.
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our ‘contact us’ page.
The site uses a third party payment gateway to ensure you have a safe and secure shopping experience.
All messages containing payment details between the site visitor and the server are secured through the encryption process. Customer payment details are not stored on our server.
Damage to your computer Merlin Aviation Art makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.
Merlin Aviation Art shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
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Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Copyright & Disclaimer
All content and images on this site are either copyright Merlin Aviation Art or have been reproduced with the kind permission of the copyright owner.
Do not copy or use our content or images without our express permission.